SHIPING AND RETURNS SHIPPING INFO Welcome to Lift Balloons! We will send you an email with shipping confirmation once your order is processed. Keep in mind: Orders placed before 3:00 pm in TEXAS, US will take 1-2 Business days (Mon-Fri) to arrive. Orders placed before 3:00 pm in the USA will take 2-4 Business days (Mon-Fri) to arrive. Orders placed on weekends and holidays are processed on the next business day. Once your order is delivered we will send you the shipping details and your tracking number. RETURN & EXCHANGE POLICY If you’re looking to return or exchange any item for whatever reason, all orders must be returned in the best condition with the invoice included in the original package. We will not accept pieces that have been used. Returned or exchanged items transactions will be subject to a 25% restocking fee. Please note: Discounted items are final sale and cannot be returned or exchanged. Seasonal items are final sale and cannot be returned or exchanged. If you want to ask for a return or exchange within 7 days of receiving your item, you can send us an email at liftballoons@gmail.com or via Live Chat. Once we have all the information regarding your inquiry, we will provide you with further instructions. Please Note: The client must pay any shipping fees regarding the return